Tips for Selecting the Right Managed Service Provider
December 4, 2007
Managed Services is one of the fastest growing sectors of the technology industry. Companies need more predictable, proactive IT services to deal with rampant security threats, evolving technology and to level spending patterns.   Attorneys and all companies rely on computer systems to keep business running smoothly. 

Managed Services provides the stable IT environment and predictable spending patterns.

But not all Managed Service Providers (MSPs) are created equal.  It’s important to consider certain criteria for selecting which provider is right for your business. 

Here are some guidelines to help you along the way:

  • Choose a provider with 24/7 remote monitoring.  Some MSPs only monitor your network during business hours, increasing the chances of a security breach or system failure.
  • The provider should offer you a plan tailored to the needs of your company.  For instance, a 50 person firm may benefit from 10 hours a moth of remote and on-site maintenance while a 5 person firm may only require 2 hours a month.
  • Be sure to select a MSP that offers end user help desk support.  Your company needs to be able to speak to someone immediately in case of an emergency. 
  • Select a provider that provides monthly service reports to keep you knowledgeable and aware of how your IT environment is performing throughout the year.  Service reports will show you which areas of your network are performing well along with which areas need improvements. 

 

For questions about Managed Service solutions, please contact Joseph Marquette at jmarquette@accellis.com.

 

 

 

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