Modern Management for modern companies.
Modern management refers to a set of tools and strategies for a cloud-first, mobile-first, zero-trust world that solves problems arising from a modern workplace in a consistent, unified, secure, and maximally efficient way. Its goal is to create IT that is loved by users, loved by IT, and trusted by all.
Businesses worldwide have started to reconsider how they do business and what technologies will enable a “work-from-anywhere” approach, but this has broken the classic IT paradigm. With the right tools and practices, however, your IT can become a source of true innovation.
Classic IT is broken
Servers aren't going to cut it anymore
Servers were great when everybody came into the office to work. They managed your users and devices and speeds were pretty quick. It’s a hybrid world now, though, so once your users and devices leave the office, they become effectively unmanaged and experience tons of IT issues.
Virtual desktops and VPNs are done for
Twenty years ago, a virtual desktop accessed securely over a VPN was a major breakthrough allowing people from multiple locations to work with the same data and apps. Today, these solutions are costly and create tons of support issues. They also can’t handle modern IT like video conferencing.
Multiple devices, OS's, and owners
Back in the good old days, employees worked on one device and operating system (almost always Windows) on a device you bought for them. Today, they are working on 3+ devices, multiple OS’s, and you don’t even own many of these devices. It’s pretty much the Wild West.
Every user is a walking, talking office
Ten years ago, you’d tell us something like, “I have 50 end-users and 2 offices”. Today, we hear “I have 52 sites and they’re constantly moving”. We have to rethink how to deliver critical IT management and security services in the context of the world we live in today, not ten years ago.
Users are working at all hours of the day
In the classic IT paradigm, people all piled into your office from 9am-5pm and we just had to send a IT person out there if they needed some help. That’s not possible anymore. Users need to have more self-service options, training, and be working on systems that have fewer IT issues.
New user/device setup must be automated
A top complaint from classic IT dependent organizations is that their IT company always gets these setups wrong, and they take forever. Moreover, a lot of you have workers that never come to the office. It’s time we we fully automate this so it can be done right from anywhere in the world.
We could go on...
To put things simply, organizations that are still relying on antiquated IT tools and management practices are beginning to experience an unusual phenomenon: their IT used to be good, but now it isn’t. They never used to have all these problems, but now they do. They used to call the help desk and get a quick fix, now they can’t. None of this is a mystery though. Using classic IT in a modern context means not only do you fail to solve modern issues like remote work, video conferencing, remote collaboration, etc., but you begin to see even classic IT begin to degrade and fail. And all of this is before you even begin to take a hard, strategic look at the role IT plays in the organization’s value creation process.
Classic IT … meet Modern IT
“We’re just trying to win a game!” Does this sound like you?
If you are stuck dealing with classic IT problems (i.e., unpatched devices, bad user setups, network is slow, internet is slow, wifi is slow, printers keep dropping, the Help Desk can’t seem to fix our issues) you can’t even begin to solve problems around remote and hybrid work, let alone execute a digital transformation strategy. You need a partner who can urgently help you adopt the right IT tools and management practices, today.
IT operational maturity is key
In addition to selection of the right tools and adoption of now-mainstream management practices, we need to help you rethink about how you leverage IT from an operational point of view. Do you have a Tech Committee? Are IT decision makers getting time with C-level? Are IT investments aligned with the business plan and value creation process? Put simply, you need more than better IT tools and a better IT management company; you need to be better, and that’s where your MSP needs to step up.
Planning for failure
Benjamin Franklin: “If you fail to plan, you are planning to fail.” If you are reading our content and experiencing the pain of bad IT and worse IT management, have hope. There are definite reasons why you are where you are, and you’re one good phone call away from changing that.
IT strategy is everything. If you want a help desk to call, you can get that for $0.45 on the dollar by outsourcing it to India; plan on calling it a lot, though. When you sign a new MSP to take IT to the next level, what you are really buying is a strategic plan that understand how to do IT and IT management in the modern era.
Are you ready?
Consider Accellis as a partner. We can customize a solution for your company.