Managed IT Services

Network IT Management

IT Management Services - Program Overview

Our strategic Managed IT services program is a watchdog for the security and reliability of your Cleveland area or national company’s technology 24 hours a day, 365 days a year. We are able to reduce incident tickets by 50% in under two years while dramatically increasing your technological capabilities. How?

We analyze over 1.5m incident, security and diagnostic related tickets each year to identify the root causes of work stoppages. With this data, we build custom automation to prevent these issues from happening again by executing more than 130k self-healing actions each month with our proprietary orchestration platform.

In concert with this data mining, we direct your IT investments into solving the problems that arise out of living in the modern world. This results in an IT infrastructure that allows you to work where, when and how you want on systems that perform better, cost less and are more secure.

Now, while all this probably sounds great, it doesn’t actually get to the heart of the matter. At the end of the day, we know you don’t care about IT problems, you care about business problems, so our program is designed to bridge the gap between Business Strategy and Technology Strategy with Digital Strategy. 

Through expert account management, vCIO and vCISO services – already built into your monthly fee – we unleash your pent-up industrial capacity to enable digital transformation. This helps you solve concrete business problems by reimagining your products and services, work culture and customer experiences in the context of the digital age.

Contact us to learn how.

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Why Choose Accellis as your managed IT services provider?


Imagine this: You have a dock and dual monitors at work and a dock and dual monitors at home. If you don’t have your work device, you can do all your work from a personal phone, tablet or laptop. If you need a new laptop, we just ship a new one to your front porch. We don’t even have to touch it first. You unbox it, sign in with M365 username and password, and it sets itself up by installing all your apps and restoring all your files. Everything is just as it was on your old device, and you are ready to work in under 15 minutes. You can work from anywhere without a VPN or remote desktop, and all your systems have a 99.9% SLA.


The world changed, and we changed with it, but did your IT management practices? A modern workplace presents new opportunities for your business to compete and be successful, but it also introduces new security, mobility and management challenges. By utilizing the latest cloud-first, mobile-first, zero-trust principles in cloud IT, we enable your organization to be agnostic to where your employees work, when they work or what device they work on. Not productivity at the expense of security, but both productivity and security. That’s the mandate being handed to you by the market. Use Accellis to answer the call.


The truth is, most midsized MSPs like Accellis use the same tools, go to the same events and know the same people. In short, we are all capable of delivering on the commodity aspect of IT management: patching, inventory, a good new-user setup, etc. What separates Accellis is the strategic approach we take to your business. Our goal is simple, and we have been doing it for decades: modernize your IT (modern workplace), modernize its management (modern management), enable customers to embark upon reimagining their products and services, customer experience and workplace culture (digital transformation).

IT that is loved by end-users, loved by IT, and trusted by all.

The Definitive Guide to
Modern Managed IT

This eBook is about the challenges companies face as a result of living in the digital age and, more importantly, what they and their MSP partners can do about it.  You will learn what the terms modern workplace, modern management, and digital transformation mean, why they are relevant, and what an MSP needs to do right to deliver on them. Finally, we open the hood on how an MSP works, in a way few others will. We teach you everything you need to know to pick the right MSP, once and for all.

What are the problems our Managed IT Support program solves?

The rapid adoption of technology is driving a rate of change that is disrupting business models, cultures, and economies across the world. Digital transformation is blurring the lines between and within industries, making it harder to identify who you are competing with and on what grounds. We recognize that for our customers to survive let alone flourish, we need to help them quickly solve problems related to three core concepts: modern workplace, modern management, and digital transformation. Remember, we’re not talking about how the world should be, but how it already is.

Modern Workplace

Today, users are working from more than one device, outside your four walls and traditional perimeter defense, on enterprise-issued and Bring-Your-Own devices (BYOD), on multiple operating systems (i.e., Windows, iOS, iPad OS, etc.) and at all hours of the day. They expect to be just as productive working from home at midnight as they are when they work in your office at midday. 

Modern Management

Legacy tech like VPN, Remote Desktop, and self-hosted server-based apps don’t work well in this modern work environment, and devices that live outside your office cannot be managed by your servers, making them insecure and difficult to maintain. Further, today is a time of unprecedented external threat. That market mandate is clear: enable your workers to do more, but do so more securely.

Digital Transformation

Generational preferences are diverse and are transforming team dynamics and culture. To be the best means hiring the best, and to do so our clients need to make work a thing to do, not a place to go. Moreover, as workers become more capable and independent, and work culture and habits change, we need to harness this added capacity to reimagine your products, workplace culture and customer experience.

IT Managed Services by Accellis

Our program is designed to tackle your legacy problems, help you modernize and enable meaningful innovation. We manage all of your IT, all the time: hardware, software, on-premises servers, cloud servers/IaaS, PaaS, SaaS, PCs, laptops, smartphones, printers, phones, firewalls, switches, backups, email security, encryption, Active Directory, Azure AD and industry applications … we’ve got it.


24×7 monitoring, alerting and reporting with self-healing automation through our proprietary orchestration platform.

Unlimited Support

Chat, email, phone or portal-driven end-user support on all your IT, plus optional onsite service whenever and wherever.


Secure every device. Every patch. Every port. No matter who owns it, where it lives or what platform it is on. 


Data is the new gold. It’s time to treat it that way. Secure every byte on every device. 


Technical Account Manager, vCIO, vCISO, IT Roadmap, IT Budget, QBRs, Annual Survey and analytics dashboard. Plus, all the rest: device-as-a-service, vendor management, procurement, free remote access and Dark Web Scanning, and EDR/antivirus. In short, everything you need to build a modern workplace run by modern management principles which enables meaningful digital transformation.

Have internal IT? We’re experts at co-management and will extend direct access to our PSA, RMM, CMDB, and Analytics. Need internal IT? We’re experts at Staff Augmentation and guarantee 40 hours/week with certified L2/L3 engineers that we hire to our team and train.

Most importantly, we solve your business problems with true digital strategy. Isn’t that the whole point of IT anyway?

Choose Accellis

When you combine expertise with dedication to an exceptional customer experience, you build a foundation for something that can last. World-class technology services, a bodyguard for your IT infrastructure and a partner that helps you grow; this is our mission.

Our project was a tremendous success, and that is, in no small part, due to the assistance that we received from Accellis ... The fact that we were able to accomplish this at minimal cost, and to do so with confidence, supported remotely through the planning phases and onsite at the time of conversion by Accellis, is a continuing source of satisfaction to me professionally. The taxpayers of the City of Milwaukee will never be aware of the savings and operational improvements that were achieved on their behalf, and that is exactly how it should be.
It is a real pleasure to work with Accellis and their highly skilled, professional, and friendly staff. They find and provide cost effective technical solutions to our business needs. Their quick response to address any technical problems that may arise shows their dedication and com


A technical audit of your on-prem, cloud, and security infrastructure.