Systems Engineer (Level 2+ for MSP) | Cleveland, OH

What’s the position all about…?

We are seeking a person to add to our Rockstar Engineering team. Your number one priority is to provide excellent customer service to our cherished clients. People don’t request IT help from from us because they are having a great day; they’re asking because a key piece of technology isn’t working for them, and it’s frustrating. Your job is to keep them happy AND fix their technology problem at the same time.

How do I know if I’m a good fit for this job?

It’s a pretty simple, really. Be nice. Be professional. Be friendly. Be smart. Be Driven – don’t stop until it’s fixed.

  • You must have a bright personality that will help defuse the situation.
  • You need great listening skills, so that you can get a clear understanding of the issue and find the root of the problem (we don’t like fixing symptoms here).
  • You need excellent documentation skills, so that you can create a case in our ticketing system and clearly communicate the issue in plain English.
  • You need a solid foundation of technology skills – this means you probably have about four years in the IT industry already.
  • You need to be a sponge. Success depends on your ability to soak up knowledge as you are moving from client to client and technology to technology.
  • Your Google skills better be on point. It’s not always about what you know, but how quick you are at finding a solution when you don’t know.
  • However, you need to know when to throw in the towel and ask for help from the escalation team.
  • You need to have mad follow-up and follow-through action. No ticket left behind!

What specific skills should I have?

  • Have worked at an MSP, in a client facing capacity.
  • Daily experience using a ticketing system and remote management platform.
  • Ability to deploy Windows Server 2008R2+ Server
  • Ability to read a PowerShell script, articulate what it is doing and modify it for a particular use.
  • Ability to diagnose and resolve just about any issue that a Windows 10 PC could throw at you.
  • Ability to diagnose and resolve just about any core feature of a Windows Server 2008R2+ server.
  • Ability to deploy Windows Server 2008R2+ Server
  • Ability to diagnose and resolve just about any issue a 250-user organization would have in a firewall, switch or access point.
  • Ability to deploy a switch implementation
  • Ability to configure and deploy a firewall
  • Experience with Barracuda devices
  • Experience working with Wireless Devices
  • A solid understanding of Microsoft 365 deployment and configuration
  • A solid understanding of Microsoft 365 Admin Console
  • A solid understanding of group policy, and the ability to create one from scratch and deploy it without “oops” setting in.

Join the Accellis Team

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