Virtual CIO - Program Overview
Our strategic vCIO (or “Virtual Chief Information Officer”) program is designed to assist you to bridge Technology Strategy and Business Strategy with Digital Strategy.
We do this by helping you build a modern workplace that meets the needs of modern organizations who don’t want to just survive the digital age, but thrive in it. A modern workplace that allows executives to be agnostic to where and when people work, however, introduces new challenges, so you also need a vCIO that has experience infusing the latest principles of modern management into your IT Operations Management (ITOM) and IT Systems Management (ITSM).
Our goal is simple: bring high availability, holistic visibility, change agility, elasticity, security and efficiency to your IT operations, changing how you work for the better.
Contact us to learn how.
Why Choose Accellis as your vCIO?
We believe work isn’t a place you go, it’s something you do, so we help you build a workplace that your people are passionate about. Regardless of where you are in your cloud journey, our vCIOs can help you achieve the superior economics of modern workplace while accounting for the challenges that arise from it through adoption of the principles of Modern Management.
If you hired a vCIO to your staff, you would expect an annual plan (IT Roadmap), budget, monthly or quarterly reviews, and year-in-review meeting. As your external vCIO, we provide this and more, ensuring your organization has decisive leadership from day one. Knowing where you are, where you are headed, and what’s next: this is the hallmark of successful technology leadership.
You need to reimagine your products and services, customer experience and workplace culture in the context of the digital age. To do this requires bridging the gap between Technology Strategy and Business Strategy with Digital Strategy. Your vCIO is responsible for engineering these business outcomes by improving how you work today, generating the capacity for Digital Transformation tomorrow.
IT that is loved by end-users, loved by IT, and trusted by all.
vCIO by Accellis
Our program is designed to tackle your legacy problems, help you modernize and enable meaningful innovation. Through decisive leadership led by your vCIO and backed by our team of leading cloud and security engineers, we deliver on the mission at a fraction of the cost of hiring internally. This frees up resources to invest in technology and security, increasing the pace of your adoption of critical tools and services.
IT Roadmap, IT Budget, Monthly/Quarterly Business Review, Year-in-Review Meeting, project management, vendor management and vendor selection (including soliciting and reviewing quotes, pricing and project plans).
Our Initial Assessment reviews IT infrastructure and security, modern workplace and modern management readiness, Active Directory and Azure Active Directory, and networking, providing you with a baseline image of where you are and what you need to do first.
IT Operations Management – Continuous Review
Managing technology and your requirements, we’ll continuously assess security and compliance, patching & third-party patching, Role Based Access Control (RBAC), Identity & Access Management (IAM), Privileged Identity Management (PIM), events management, workflows & automation, performance & availability monitoring, and procedures for internal or external operations. This may include monitoring the success and quality of third-party MSPs.
IT Systems Management – Continuous Review
Delivering IT services to end-users can be tricky. Our expertise as a leading national Managed Services Provider allows us to help your internal team, or audit your external MSP, in the maturity of their Professional Services Automation (“PSA” or ticketing systems, escalation, SLA, events management, etc.), Remote Monitoring & Management (“RMM” or how you are managing IT assets, scripting, Updates, etc.) and Configuration Database Management (“CMDB” or your maintenance of a source of authority over IT assets and well documented processes & procedures).
Analytics & Insights
As an expert in ITOM/ITSM and related ITIL principles, we’ll help you build the analytics needed to achieve heightened security and compliance, automated incident resolutions, root cause analysis, escalation and prioritization, context in alert floods, lifecycle management, and efficiency in all aspects of your IT management (including insights into response time, resolution time, SLA adherence, engineer time entry, ticket coding around type/subtype, internal project management, and more).
At the end of the day, we know what you really care about are business problems. Technology is a means to the end of building a more sustainable, profitable business, one in which your EBITDA accurately reflects the effort and passion you put into your work, every day.
What are the problems your organization is facing?
The rapid adoption of technology is driving a rate of change that is disrupting business models, cultures, and economies across the world. Digital transformation is blurring the lines between and within industries, making it harder to identify who you are competing with and on what grounds. We recognize that for our customers to survive let alone flourish, we need to help them quickly solve problems related to three core concepts: modern workplace, modern management, and digital transformation. Remember, we’re not talking about how the world should be, but how it already is.
Today, users are working from more than one device, outside your four walls and traditional perimeter defense, on enterprise-issued and Bring-Your-Own devices (BYOD), on multiple operating systems (i.e., Windows, iOS, iPad OS, etc.) and at all hours of the day. They expect to be just as productive working from home at midnight as they are when they work in your office at mid-day.
Legacy tech like VPN, Remote Desktop, and self-hosted server-based apps don’t work well in this modern work environment, and devices that live outside your office cannot be managed by your servers, making them insecure and difficult to maintain. Further, today is a time of unprecedented external threat. That market mandate is clear: enable your workers to do more, but do so more securely.
Generational preferences are diverse and are transforming team dynamics and culture. To be the best means hiring the best, and to do so our clients need to make work a thing to do, not a place to go. Moreover, as workers become more capable and independent, and work culture and habits change, we need to harness this added capacity to reimagine your products, workplace culture and customer experience.
When you combine expertise with dedication to an exceptional customer experience, you build a foundation for something that can last. World-class technology services, a bodyguard for your IT infrastructure and a partner that helps you grow; this is our mission.
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