Send Email to:

support@accellis.com

Please include the following information in your email to support:

• Description of the issue on the subject line.
• Details of the issue in the body of the email:
  • Impact of issue (one, few or all users)
  • When did the problem begin?
  • Has Accellis worked on this issue before? What was the ticket number?
  • Are there screenshots available of the error that would be helpful?
  • Anything you have tried to resolve the issue.
  • Any time constraints important to the resolution of this issue or request.

During Business Hours:
(7am-7pm Monday-Friday)

• Call 216-662-3200 x2
• Select Option 1 to report a company-wide outage.
• Select Option 2 for standard support options. Please leave a voicemail to open a support ticket.

After Business Hours:
(7pm-11pm Monday-Friday, 8-5 Saturday & Sunday)

• Call 216-662-3200 for after hour support.
• Follow the instructions.
• Your call will be routed to our on-call voicemail, if you leave a voicemail, you will receive a call back. This work will be subject to after hour charges.

Please include the following information with the on-call technician voicemail:

• Your name.
• The company you are calling from.
• A brief description of the issue & deadlines related to the issue.
• The best call back number to reach you.
• Note – Voicemails left in the general support mailbox outside of business hours will not be responded to until the next business day.

During Business Hours:
(7am-7pm Monday-Friday)

Text 216-677-3923

Include your cell number, name, your company name and description of issue.

We will respond via text for support assistance.

During Business Hours

(7am-7pm Monday-Friday)

Use the Accellis Icon on your desktop to access Accellis chat. Or click the button below.

• Select a chat with Accellis Connect
• Enter Name, email address and a summary of the issue. Start Chatting.
• The entire chat will be documented in a ticket when the chat comes to an end.