Contacting Support

If you are experiencing a critical/emergency issue during normal business hours, please call 216-662-3200 x2.

Need Help with Chat?

If you’re experiencing issues using the chat feature, please contact us at:

support@accellis.com

Accellis Support

Live Chat

Email Us!

Send Email to:

support@accellis.com

Please include the following information in your email to support:

  • Description of the issue on the subject line.
  • Details of the issue in the body of the email:
    • Impact of issue (one, few or all users)
    • When did the problem begin?
    • Has Accellis worked on this issue before? What was the ticket number?
    • Are there screenshots available of the error that would be helpful?
    • Anything you have tried to resolve the issue.
    • Any time constraints important to the resolution of this issue or request.

Call Us!

During Business Hours:
(7am-7pm Monday-Friday)

  • Call 216-662-3200 x2
  • Select Option 1 to report a company-wide outage.
  • Select Option 2 for standard support options. Please leave a voicemail to open a support ticket.

Emergency After Hours:
(7pm-11pm Monday-Friday, 8-5 Saturday & Sunday)

  • Call 216-662-3200 for after hour support.
  • Follow the instructions.
  • Your call will be routed to our on-call voicemail, if you leave a voicemail, you will receive a call back. This work will be subject to after hour charges.

    Text Us!

    During Business Hours:
    (7am-7pm Monday-Friday)

    Text 216-677-3923

    Include your cell number, name, your company name and description of issue.

    We will respond via text for support assistance.

    2026 Business Holidays
    On-Call Services Available

    New Year’s Day: 1/1
    Good Friday: 4/3
    Memorial Day: 5/25
    Juneteenth: 6/19
    Fourth of July: 7/4
    Labor Day: 9/7
    Thanksgiving: 11/26 and 11/27
    Christmas Day: 12/25